Cancellation & Refund Policy
How cancellations, changes, postponements and refunds are handled for StayNaut journeys.
Before you pay: The cancellation terms applicable to your specific journey and dates will be shared with you in writing before you confirm the booking.
1. Why cancellation terms vary
Different journeys involve different hotels, transport arrangements, tickets, permits, venues and other supplier commitments. For that reason, cancellation charges and refundable amounts can vary by journey and by the date of cancellation.
2. Customer cancellation
If you need to cancel, contact StayNaut through the confirmed contact channel as soon as possible. We will calculate the applicable cancellation amount using the terms communicated for your booking and the commitments already made or paid to suppliers.
3. Postponement or date change
A request to move a journey to another date is treated as a change request, not automatically as a free cancellation and rebooking. Availability and supplier charges may affect the revised price and any amount refundable or payable.
4. Partial cancellation
If only some travellers, rooms or services are cancelled, the applicable terms will be calculated for the cancelled portion. A partial change may also affect per-person or group pricing.
5. No-show and unused services
If a traveller does not arrive, arrives too late to use a confirmed service, leaves the journey early or chooses not to use an included service, a refund is not automatically due. Any refund will depend on the applicable booking terms and whether the relevant supplier has refunded or released the cost.
6. Cancellation or major change by StayNaut
If StayNaut has to cancel a confirmed departure or cannot provide the confirmed journey in a materially different form, we will communicate the available resolution, which may include an alternative date or a refund of amounts that are refundable under the applicable booking terms. The precise treatment will depend on the reason for the change, supplier commitments and applicable law.
7. Supplier cancellation or disruption
Hotels, transport operators, ticketing authorities, temples, venues and other providers may cancel, restrict or change a service. StayNaut will make reasonable efforts to arrange an alternative or explain the available options. Refunds for supplier-controlled services may depend on the amount actually recoverable from that supplier.
8. Force majeure
Where a journey is affected by circumstances outside reasonable control, including severe weather, natural disasters, government restrictions, road closures, transport disruption or changes imposed by authorities, StayNaut will work to minimise disruption and communicate practical alternatives. Refunds will be handled according to the booking-specific terms and amounts recoverable from suppliers.
9. Refund processing
Where a refund is approved, StayNaut will confirm the amount and the payment method to be used. Processing time may depend on the payment method, bank or payment provider and any supplier refund that must be received first.
10. Payment and fraud protection
Refunds will be processed only through the payment/refund process confirmed by StayNaut. StayNaut will not be responsible for payments made to an unauthorised person or account claiming to represent StayNaut where the payment details were not confirmed by StayNaut.
11. How to request a cancellation
Send the request to support@staynaut.in or use the official StayNaut WhatsApp number shown on this website. Include your booking name, journey and intended cancellation or change. We will confirm the applicable terms and next steps in writing.
The cancellation terms supplied with a confirmed journey form an important part of that booking. If there is a conflict, the journey-specific written cancellation terms will govern the cancellation calculation to the extent permitted by law.