Questions and answers
The things people ask us first. If yours is not here, message us and we will answer honestly.
Prices and booking
What is included in the price?
Every journey page has a price sheet with four parts: what is included, what is paid at official counters at cost, optional extras, and what is not included.
Do you sell VIP darshan?
No. We plan the day so queues are shorter and tell you which official options exist. Where a temple itself charges for an entry, aarti seat or special-entry ticket, we show you the official price in advance and pass it on at cost, with a receipt.
How do I pay?
Once your journey is confirmed, StayNaut will share the final price and payment details with you through our official WhatsApp or other confirmed communication channels. Please make payments only to the account or payment details provided by StayNaut. Never send money to a person or account claiming to represent StayNaut unless the payment details have been confirmed by us.
Are flights or trains included?
For journeys starting outside the destination, tickets to the meeting point are not included, and we can help you book them. Journeys from Lucknow to nearby destinations include road transport.
Elders and health
Are your journeys suitable for elderly parents?
Journeys marked Gentle are designed for them. Tell us about mobility, diet and medicines when you enquire and we will advise honestly.
Can you arrange wheelchair assistance?
Yes, as an optional extra, planned in advance for the places you will visit.
What if someone falls ill on the journey?
Your Journey Manager knows the nearest hospital at each stop and carries a basic first-aid kit. We are not a medical service, so please carry regular medicines and tell us about any conditions when you book.
On the journey
Who will be with us?
A StayNaut Journey Manager throughout, and local hosts at each place. You receive your manager’s name and photo before you travel.
What should we carry?
A photo ID, regular medicines, comfortable footwear that is easy to remove, modest clothing and a light shawl or stole.
Temples and photography
Can we take photographs at the temples?
It depends on the temple. Several major temples do not allow phones or cameras inside. We tell you before you go and arrange safe storage. Where photography is allowed, we photograph only with consent and never film other devotees.
Changes and refunds
What if I need to cancel?
We tell you the cancellation terms that apply to your dates before you pay. Read the terms.
What if the plan changes on the day?
Darshan slots, rules and queues can change, especially at festivals and during VIP visits. Your manager adjusts the plan, tells you why, and keeps you informed.
Talk to a pilgrimage advisor
Tell us where you want to go and who is travelling. An advisor will call you back, suggest a journey and tell you honestly if it is not right for your group.
Thank you.
Your enquiry is sent to StayNaut and stored securely so our team can respond to you.