Legal & booking information
Clear information about bookings, payments, cancellations, refunds and how StayNaut handles your information.
Important: The terms that apply to a particular journey, including its price, inclusions, payment schedule and cancellation conditions, are shared with you in writing before you confirm and pay.
Choose the information you need
Terms & Conditions
The general rules for enquiries, bookings, payments, journey changes, traveller responsibilities, third-party services, liability, cancellations and disputes.
Cancellation & Refund Policy
How cancellation, postponement, changes, no-shows and refunds are handled, including supplier commitments and journey-specific conditions.
Privacy Policy
What information we collect, why we use it, when it may be shared, how long we retain it and how to contact us about privacy.
Who we are
StayNaut is a pilgrimage travel brand operated by SHA Hospitality Services Pvt. Ltd. Contact: support@staynaut.in.
Booking principle
A website enquiry is not, by itself, a confirmed booking. A journey becomes confirmed only after StayNaut and the traveller have agreed the relevant journey details and the payment due has been made as stated in the written booking confirmation.
Journey-specific conditions
Hotels, transport operators, venues, ticketing authorities and other service providers may have their own conditions. Where those conditions apply to your journey, StayNaut will communicate the relevant material terms before confirmation where reasonably practicable.
These pages are intended to explain StayNaut's current commercial process clearly. Journey quotations and booking confirmations may contain additional terms specific to the services you have selected.