Privacy Policy

Who we are: StayNaut is a pilgrimage travel brand operated by SHA Hospitality Services Pvt. Ltd. For privacy questions, contact support@staynaut.in.

1. Information we may collect

• Name, phone number, WhatsApp number and email address.
• Journey preferences, destinations, dates, group size and other information you provide when making an enquiry.
• Identity or booking information where required for a hotel, ticket, entry, transport or other service.
• Health, mobility, dietary or accessibility information that you voluntarily provide to help us plan a suitable journey.
• Payment and transaction information necessary to identify or reconcile a booking. We do not ask you to send card PINs, CVVs, passwords or OTPs to us.
• Website, device and interaction information that may be collected through normal technical logs, analytics or similar tools used on the website.

2. How we use information

• To respond to enquiries and communicate with you.
• To prepare quotations and arrange journeys.
• To coordinate accommodation, transport, tickets, hosts, guides and other services you request.
• To handle payments, refunds, accounting and records.
• To provide practical support relating to mobility, dietary or other requirements you choose to share.
• To protect the website and prevent fraud, misuse or abuse.
• To improve our services and communications, subject to applicable requirements.

3. When information may be shared

We may share only the information reasonably needed to deliver your requested journey with relevant StayNaut team members, accommodation providers, transport operators, hosts, guides, ticketing or venue providers, payment providers and other service providers involved in your booking. We do not sell personal information.

4. Sensitive or health-related information

Please share only information that is relevant to planning your journey. Where you voluntarily provide health, mobility, dietary or accessibility information, we use it to help deliver the requested service and practical support. It may need to be shared with relevant service providers where reasonably necessary for that purpose.

5. Communications

By submitting an enquiry, you may be contacted by StayNaut through the contact details you provide about that enquiry, including by phone, WhatsApp or email. Where consent is required for a separate marketing communication, we will seek it as applicable.

6. Photographs and children

We photograph guests only with appropriate consent. For children, consent should be provided by a parent or lawful guardian. We do not use guest photographs for marketing simply because a person travelled with us; marketing use requires the relevant permission.

7. Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including journey delivery, customer support, accounting, legal obligations, dispute handling and legitimate business records. Retention periods may vary according to the type of information and applicable requirements.

8. Security

We use reasonable technical and organisational measures appropriate to the information we handle. No internet transmission or storage system can be guaranteed to be completely secure, so please do not send passwords, OTPs, card PINs or other authentication secrets through enquiry forms or WhatsApp.

9. Your requests and choices

You may contact us to ask about the personal information we hold, request correction, request deletion where applicable, or withdraw consent where processing is based on consent. Some information may need to be retained where required for legal, accounting, contractual or other lawful purposes.

10. Cookies and analytics

The website may use cookies or similar technologies for essential operation, analytics, security or website improvement. Where consent or other notice is required, we will provide it through the relevant website mechanism.

11. Third-party services

When you use a third-party service arranged as part of your journey or interact with an external website, that provider may process information under its own terms and privacy policy. StayNaut does not control the privacy practices of independent third parties.

12. Children

Our services are arranged for travellers and families. Where information about a child is provided, the parent or lawful guardian should provide the relevant information and consent where required.

13. Privacy contact and grievances

For a privacy request or grievance, contact support@staynaut.in and describe the request clearly. We will review and respond in accordance with applicable requirements.

14. Changes to this policy

We may update this Privacy Policy when our services, processes or applicable requirements change. The current version will be published on this page.

This Privacy Policy is intended to describe StayNaut's current information practices clearly. It should be read together with the Terms & Conditions and Cancellation & Refund Policy.