Terms & Conditions

Booking-specific terms: The quotation and written booking confirmation for your journey may contain additional terms covering the exact services, dates, payment schedule and cancellation conditions.

1. About StayNaut

StayNaut is a pilgrimage travel brand operated by SHA Hospitality Services Pvt. Ltd. These Terms & Conditions apply to the use of the StayNaut website and to enquiries and bookings made through StayNaut, subject to any journey-specific terms provided to you.

2. Enquiry and booking

• An enquiry, request for a quote or expression of interest does not create a confirmed booking.
• StayNaut will communicate the proposed journey, price, inclusions, exclusions, payment requirements and applicable cancellation conditions before confirmation.
• A booking is confirmed only when the relevant journey details have been agreed in writing and the payment due for confirmation has been received, as stated in the booking confirmation.
• Availability is subject to confirmation. Information displayed on the website is not a guarantee that a particular hotel, vehicle, ticket, darshan slot or other service remains available.

3. Prices and payments

• The price applicable to your booking is the price confirmed in writing for that journey and booking.
• Unless expressly stated otherwise, official fees, optional services and third-party charges are included only where the written quotation says they are included.
• Payment instructions will be provided through StayNaut's confirmed communication channels. Do not make payment to an individual or account claiming to represent StayNaut unless the payment details have been confirmed by StayNaut.
• Where a balance payment is required, the due date will be stated in the booking information.

4. What is included

Each journey quotation should identify the services included, amounts payable at official counters or directly to third parties where applicable, optional extras and material exclusions. If something is not stated as included, do not assume it is included.

5. Third-party services

Accommodation, transport, tickets, temple authorities, venues, restaurants, guides and other services may be provided or controlled by third parties. Their operating conditions, safety rules, entry requirements and cancellation conditions may apply. StayNaut will coordinate the journey and communicate material conditions that apply to your booking, but cannot control the independent acts, omissions, availability or decisions of third-party providers.

6. Changes to a journey

Temple rules, darshan availability, weather, traffic, road closures, festivals, government directions, supplier changes and other circumstances may require an itinerary to change. StayNaut may make reasonable changes to keep the journey workable and safe, and will communicate material changes as soon as reasonably practicable.

7. Traveller responsibilities

• Provide accurate contact, identity and travel information required for the journey.
• Tell StayNaut before booking about relevant mobility, dietary or other practical requirements that may affect the journey.
• Carry required identity documents, personal medicines and other items needed for your own care.
• Follow temple, venue, transport, accommodation and local rules and reasonable instructions from StayNaut staff or Journey Managers.
• Arrive at agreed meeting points on time. Delays caused by a traveller may result in missed services or additional costs that cannot be recovered from a supplier.

8. Health and medical matters

StayNaut arranges travel services; it is not a medical provider. Travellers are responsible for deciding whether a journey is appropriate for their health and mobility and for carrying prescribed medicines and relevant medical information. Where you voluntarily share health or mobility information, it will be handled as described in the Privacy Policy and used only as reasonably necessary for the journey and related support.

9. Conduct and safety

Travellers must behave respectfully towards other guests, local communities, religious sites, staff and service providers. StayNaut may take reasonable steps, including ending participation in a journey, where a traveller's conduct creates a serious safety risk, materially disrupts the journey or violates applicable rules. Any financial consequences will depend on the circumstances and applicable booking terms.

10. Cancellations, refunds and no-shows

Cancellation and refund rights are governed by the applicable Cancellation & Refund Policy together with the journey-specific terms communicated before payment. Supplier commitments may make some amounts non-refundable. A traveller who does not arrive for a confirmed service, arrives too late to use it, or leaves a journey early may not be entitled to a refund for unused services except where applicable terms provide otherwise.

11. Force majeure and events outside reasonable control

StayNaut is not responsible for failure or delay caused by events beyond its reasonable control, including severe weather, natural disasters, floods, fire, epidemic or public-health measures, government restrictions, civil disturbance, strikes, road closures, transport disruption or changes imposed by religious authorities or other competent authorities. StayNaut will take reasonable steps to assist and communicate available alternatives.

12. Personal belongings

Travellers are responsible for their personal belongings and valuables. Any loss or damage claim involving a hotel, transport operator, venue or other supplier may also be subject to that supplier's conditions.

13. Website information

We aim to keep website information accurate and current, but destinations, routes, opening arrangements, prices, availability and local rules can change. Website photographs may represent the destination or experience and do not guarantee a particular room, vehicle, view, seating position or service configuration unless expressly confirmed in writing.

14. Liability

Nothing in these terms is intended to exclude or restrict any liability that cannot lawfully be excluded or restricted. Subject to applicable law, StayNaut's responsibility is limited to the services and commitments it has expressly undertaken in your confirmed booking, taking into account the role of independent third-party suppliers and the circumstances of the event giving rise to the claim.

15. Indemnity and misuse

To the extent permitted by law, a traveller may be responsible for losses, costs or claims arising from their deliberate misuse of the website, fraudulent information, unlawful conduct or material breach of the applicable booking terms.

16. Complaints

Please raise any issue with the StayNaut team as soon as reasonably possible during the journey so that an opportunity exists to resolve it. Written complaints may be sent to support@staynaut.in.

17. Governing law and jurisdiction

These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts having appropriate jurisdiction over the relevant matter, subject to any mandatory rights available under applicable law.

18. Changes to these terms

We may update these terms from time to time. The terms applicable to a confirmed booking are those communicated for that booking, together with any later changes that you expressly accept or that are required by law or an authority.

For privacy matters, see the Privacy Policy. For cancellation and refunds, see the Cancellation & Refund Policy.